TRT Colombia
Privacy Policy
Last updated: August 11, 2025
At TRT Colombia S.A.S. (hereinafter “TRT Colombia”, “we”, or “the Company”), we value our users’ privacy and are committed to protecting their personal data in accordance with Colombian law, particularly Law 1581 of 2012 and Decree 1377 of 2013. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website https://trtcolombia.com/services/ or engage with our services.
- Data Controller
- Name: TRT Colombia S.A.S.
- NIT: 901876329
- Address: Cra. 32 #13-49 C Office, El Poblado, Medellín, El Poblado, Medellín, Antioquia, Colombia
- Email: [email protected]
- Phone: +57 301 1694452
TRT Colombia acts as the controller of personal data collected through this website.
- Data Collected
We may collect the following types of personal data when you interact with us:
- User-Provided Information: Name, email address, phone number, age, city of residence, or other details you provide when filling out forms, requesting information, or coordinating services.
- Automatically Collected Data: IP address, browser type, operating system, pages visited, browsing duration, and cookies (if accepted), obtained through analytics tools like Google Analytics.
- Sensitive Data: If you request services related to medical treatments (e.g., TRT), we may collect health-related information, solely with your explicit consent and for coordination with allied doctors.
- Purpose of Data Processing
Personal data is collected and processed for the following purposes:
- To manage requests for information or coordination of consultations and treatments with allied doctors.
- To send promotional communications about our services, with your prior authorization.
- To improve our website and services through statistical and usage analysis.
- To comply with legal obligations or respond to requests from competent authorities.
- Legal Basis for Processing
The processing of your data is based on:
- Your explicit consent, provided by accepting this Privacy Policy or completing forms on the website.
- The performance of a contractual or pre-contractual relationship when you request our services.
- Compliance with legal obligations applicable to TRT Colombia.
- Data Sharing
Your personal data will not be sold or transferred to third parties without your consent, except in the following cases:
- Allied Doctors: To coordinate consultations or treatments, we will share necessary information (e.g., name and contact details) with the relevant medical professionals.
- Service Providers: We may share data with companies supporting us in technical functions (e.g., hosting, analytics), under confidentiality agreements.
- Legal Requirements: When required by law or judicial authorities.
- Data Security
We implement technical and organizational measures to protect your data against unauthorized access, loss, alteration, or disclosure. However, no system is entirely secure, and we cannot guarantee the absolute security of information transmitted over the internet.
- Data Subject Rights
Under Law 1581 of 2012, you have the following rights:
- Access: To know what data of yours we are processing.
- Rectification: To request correction of inaccurate or incomplete data.
- Cancellation: To request deletion of your data when no longer necessary for the stated purposes.
- Opposition: To object to the processing of your data for specific purposes, such as promotional communications.
To exercise these rights, send a written request to [email protected] or +57 301 1694452, including your name, ID, and a clear description of your request. We will respond within the legal deadlines (10 business days for inquiries, 15 business days for complaints).
- Data Retention Period
We will retain your personal data only as long as necessary to fulfill the purposes outlined or meet legal obligations. Once this period ends, the data will be deleted or anonymized unless you request otherwise.
- Cookies
We use cookies to enhance the user experience and analyze traffic on our website. You may accept, reject, or configure cookies through the notice provided upon entering the site. For more details, see our Cookie Policy.
- Modifications
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the date of the last update. We recommend reviewing this document periodically.
- Contact
If you have questions, concerns, or wish to exercise your rights, contact us at:
- Email: [email protected]
- Address: Cra. 32 #13-49 C Office, El Poblado, Medellín, El Poblado, Medellín, Antioquia, Colombia
- Phone: +57 301 1694452
By using our website or providing us with your data, you accept the terms of this Privacy Policy.
